Catherine Coast Reflexology
Privacy Policy
Our Contact Details
Catherine Coast Reflexology
Catherine Coast
Hunsdon, Hertfordshire
Catherine@ccreflexology.com
WhatsApp: +44 7762 780712
The Type of Personal Information We Collect
To provide safe and professional reflexology treatments, I need to collect and retain certain personal information about you.
The information I may collect includes:
Your name, address, telephone number and email address
Emergency contact details (where appropriate)
Medical history and health-related information
Current medications and relevant lifestyle information
Treatment records and consultation notes
Appointment history and correspondence
How I Collect Your Information and Why I Hold It
Most of the information I process is provided directly by you during your consultation and subsequent treatments.
I use this information to:
Assess your suitability for treatment
Provide safe and effective reflexology treatments
Maintain accurate treatment records
Monitor your progress throughout your treatment plan
Contact you regarding appointments
Send appointment reminders
Respond to enquiries
Comply with professional and legal obligations
I will only collect information that is relevant to the services I provide.
I will never sell your personal information to third parties.
I will only share your information with another healthcare professional or organisation where:
You have given your explicit consent; or
I am legally required to do so.
Lawful Basis for Processing Your Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases relied upon for processing your personal information are:
Legitimate Interests
I process your personal information to provide professional reflexology services and maintain accurate treatment records.
Legal Obligation
I retain treatment records and related information to meet insurance, professional and legal requirements.
Special Category Data
As a reflexologist, I collect and process health-related information which is classified as Special Category Data under UK GDPR.
The condition relied upon for processing this information is that it is necessary for the provision of healthcare and health-related services and to fulfil my professional responsibilities as a reflexologist and member of the Association of Reflexologists (AoR).
How Your Personal Information Is Stored
I am committed to keeping your personal information secure.
Appropriate physical, electronic and administrative measures are in place to prevent unauthorised access, disclosure, alteration or loss of your information.
Client consultation forms and treatment records may be held in secure paper and/or electronic formats.
Your records will be retained for a minimum of seven years following your last treatment, in accordance with professional insurance requirements.
After this period, records will be securely destroyed by shredding paper documents and permanently deleting electronic records.
Your Data Protection Rights
Under UK data protection law, you have the right to:
Access the personal information I hold about you
Request correction of inaccurate information
Request completion of incomplete information
Request erasure of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to processing in certain circumstances
Request transfer of your information to another organisation where applicable
You will not normally be charged for exercising these rights.
I will respond to any valid request within one month.
To exercise any of your rights, please contact:
Catherine@ccreflexology.com
WhatsApp: +44 7762 780712
Therapist’s Rights
If you do not consent to the collection and storage of information necessary for safe and professional treatment, I may be unable to provide reflexology services.
Professional, insurance and legal obligations may require treatment records to be retained for a specified period, even if you request their deletion.
Where records are transferred between secure systems for business administration purposes, appropriate safeguards will be maintained at all times.
Data Protection Complaints Procedure
If you have any concerns about how Catherine Coast Reflexology collects, stores, uses or protects your personal information, you have the right to raise a complaint directly with me.
Please contact:
Catherine@ccreflexology.com
WhatsApp: +44 7762 780712
I will:
Acknowledge your complaint within 30 days
Investigate the matter thoroughly and fairly
Keep you informed where appropriate
Provide a written response explaining the outcome of the investigation
Information Commissioner’s Office (ICO)
If you remain dissatisfied after making a complaint to Catherine Coast Reflexology, you have the right to contact the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Review of this Policy
This Privacy Policy is reviewed regularly to ensure compliance with current data protection legislation and professional standards.
Last Updated: June 2026